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Citizen Services

American Citizen Services Unit

Jl. Citra Raya Niaga No. 2
Surabaya, Indonesia 60217
Tel: (62) 31-297-5300

For Routine American Citizen Services, please make an appointment here.

If you have an emergency, please call us at (62) 31-297-5300 during business hours or call our After Hours Emergency Phone: (62) 81-133-4183

We regularly send out messages to Americans living in and visiting Indonesia, please enroll with us.  You can also obtain general information by clicking here.
Sign up for SMS alert messages, Click Here for details

The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in U.S. Consulate General Surabaya’s consular district. The consular district consists of twelve provinces, including Bali, East Java, Sulawesi, West Timor, Nusa Tenggara Barat and Nusa Tenggara Timur, and the Malukus. The unit provides a variety of routine and emergency services including:


Routine American Citizen Services


Emergency American Citizen Services


Please click on messages to Americans for messages recently sent to American Citizens living or traveling in Indonesia who have enrolled with the Consulate.

The Consulate is closed on Saturdays and Sundays and on American and local holidays.

Payment for Consular Services

Consular fees for American citizen services such as passports, reports of birth, and notary services may be paid either in Indonesian Rupiah or by credit card at the U.S. Consulate General in Surabaya. 

• The Consulate accepts Visa, MasterCard, and American Express credit cards.
• Credit Card payments must be tendered in person.
• All credit card transactions are processed in U.S. dollars.