Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
U.S. Citizen Services

American Citizen Services (ACS) Unit

The U.S. Consulate in Surabaya provides a range of services for U.S. citizens who are visiting or residing in our consular district in Indonesia which includes Bali, East Java, Sulawesi, West Timor, Nusa Tenggara Barat and Nusa Tenggara Timur, and the Malukus.  If you need assistance in Jakarta, West Java, Sumatra, Kalimantan or Papua, please contact the U.S. Embassy in Jakarta here.

For information on our Consular Agency in Bali, please click here.

Routine services in Surabaya are offered Monday through Friday, 10:00 – 11:00 am and 01:00 – 02:30 pm, by appointment only. The Consulate is closed on weekends and on most Indonesian and U.S. holidays.


For appointments in Surabaya, please go here.

For appointments in Bali, please go here.


Our mailing address and contact information are:

Jl. Citra Raya Niaga No. 2
Surabaya, Indonesia 60217
Tel: (62) 31-297-5300

If you have an emergency, please call us at (62) 31-297-5300 during business hours or call our after hours emergency phone: (62) 81-133-4183

We provide a variety of routine and emergency services, including:

Routine American Citizen Services


Emergency American Citizen Services


Payment for Consular Services

Consular fees for services such as passports, reports of birth, and notary services may be paid either in Indonesian Rupiah or by credit card at the U.S. Consulate General in Surabaya. The Consulate accepts Visa, MasterCard, and American Express credit cards.  All credit card transactions are processed in U.S. dollars. 

Emergency Contact

  • Thread

    Business Hours: (62) 31-297 5300;   After Hours: (62) 81-133-4183

Traveling to Indonesia?

  • Thread Enroll in our Smart Traveler Program so you can receive notices and emergency information while traveling in Indonesia.