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U.S. Citizen Services

American Citizen Services Unit

The U.S. Consulate in Surabaya provides a range of services for U.S. citizens who are visiting or residing in our consular district in Indonesia. The district includes Bali, East Java, Sulawesi, West Timor, Nusa Tenggara Barat and Nusa Tenggara Timur, and the Malukus.

For information on our Consular Agency in Bali, please click here.

Routine services in Surabaya are offered Monday through Friday, 10:00 – 11:00 am and 01:00 – 02:30 pm, by appointment only. The Consulate is closed on weekends and on most Indonesian and U.S. holidays.


For appointments in Surabaya, please go here.

For appointments in Bali, please go here.


Our mailing address and contact information are:

Jl. Citra Raya Niaga No. 2
Surabaya, Indonesia 60217
Tel: (62) 31-297-5300

If you have an emergency, please call us at (62) 31-297-5300 during business hours or call our after hours emergency phone: (62) 81-133-4183

We provide a variety of routine and emergency services, including:

Routine American Citizen Services


Emergency American Citizen Services


Payment for Consular Services

Consular fees for services such as passports, reports of birth, and notary services may be paid either in Indonesian Rupiah or by credit card at the U.S. Consulate General in Surabaya. The Consulate accepts Visa, MasterCard, and American Express credit cards.  All credit card transactions are processed in U.S. dollars. 

Service Announcement

  • Due to a consular systems upgrade, consular operations at the U.S. Consulate will be closed to the public on Friday, October 9.   If you already have an appointment scheduled for this date, you will be contacted by to reschedule.  For any emergency travel, please look at the instructions on requesting an emergency appointment here, or contact us directly at (62) 31-297 5300.  We apologize for any inconvenience this may cause.


  • After December 31, 2015, extra visa pages will no longer be added to U.S. passports. Instead, 52-page passport books will be issued at no extra cost to U.S. citizens applying from outside the United States.

Emergency Contact

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    Business Hours: (62) 31-297 5300;   After Hours: (62) 81-133-4183

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