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Citizen Services

American Citizen Services Unit

American Citizen Services Unit

The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in U.S. Consulate General Surabaya’s consular district. Routine American citizen services are applications for U.S. passports, Consular Reports of Birth Abroad (CRBA), additional pages for U.S. passports, and notarial services. Routine services are offered Monday to Friday, 10:00 – 11:00 am and 01:00 – 02:30 pm, by appointment only. The Consulate is closed on both Indonesian and U.S. holidays and weekends. Please make an appointment here.

The consular district consists of twelve provinces in eastern Indonesia, including Bali, East Java, Sulawesi, West Timor, Nusa Tenggara Barat and Nusa Tenggara Timur, and the Malukus.

Our mailing address and contact information are:

Jl. Citra Raya Niaga No. 2
Surabaya, Indonesia 60217
Tel: (62) 31-297-5300
Email: consurabaya@state.gov

If you have an emergency, please call us at (62) 31-297-5300 during business hours or call our After Hours Emergency Phone: (62) 81-133-4183

The ACS Unit provides a variety of routine and emergency services, including:

Routine American Citizen Services

 

Emergency American Citizen Services

  • Victims of Crime

If an American is a victim of crime in Indonesia, he or she should contact the police in his or her local area to report the incident and request a police report. In such cases, it is not required that the Consulate be contacted but is advisable that the Consulate be informed of the incident.

If an American citizen is detained by Indonesian authorities, the Consulate does all it can to assist. If you are arrested, you should ask the authorities to notify the U.S. Consulate immediately. The U.S. Consulate cannot get you out of jail (when you are in a foreign country, you are subject to its laws). However, a representative from the Consulate or Consular Agency (if in Bali) will visit you, provide you with a list of local attorneys and, if you agree to sign a Privacy Act Waiver, can contact family and friends on your behalf. After normal business hours, call the Consulate Duty Officer at 62-81-1334-183; dialing from within Indonesia call (081)-1334-183.

  • Deaths

If an American citizen passes away while in Indonesia, please notify the U.S. Consulate General in Surabaya or the Consular Agency in Bali (if the death occurs in Bali). The U.S. Consulate can assist in arranging disposition and repatriation of remains and personal effects of American citizens who pass away in Indonesia. The Consulate will also process the U.S. Report of Death once the local death certificate and related documentation are received. After normal business hours, call the Consulate Duty Officer at 62-81-1334-183; dialing from within Indonesia call (081)-1334-183.

  • Emergency Funds

The fastest and most efficient method to send money internationally, including to Indonesia, is via Western Union. The U.S. Department of State can also assist relatives in the U.S. who wish to send money in an emergency. The most commonly used options to send emergency funds to American citizen family members and friends overseas follows:

Western Union: Western Union is generally the fastest option to send money to family or friends overseas. WEstern Union offices are located throughout Indonesia. Western Union offices in the United States may be contacted at 1-800-325-6000 or online at www.westernunion.com

OCS Trust: An OCS Trust can be used to send money to a U.S. citizen in an emergency financial situation. When one uses this service, a Departement of State trust account is established in the recipient's name. There is a $30 processing fee. The person sending the funds must transfer the money to the Departmenet of State via Western Union, bank wire, or cashier's check. Contact the U.S. State Department at 1-800-407-4747 to establish an OCS Trust. You may also find information regarding OCS Trusts by visiting http://travel.state.gov, clicking on "International Travel", and then clicking "Overseas Citizen Services".

  • Hospitalizations

If an American citizen is hospitalized, it is useful to let the U.S. Consulate (and U.S. Consular Agency in Bali, if the hospitalization occurs in Bali) know of the hospitalization. Even if no assistance is needed from the Consulate, it is useful to report the incident to the Consulate so there is a record of the American's presence in country and his/her medical situation. This is particularly valuable if the medical situation is such that the American finds him/herself unable to pay medical bills without assistance from family or friends, unable to contact family members, etc. In such cases, the Consulate can provide assistance. Please note that the Consulate generally cannot contact anyone on an American's behalf unless the American citizen has signed a Privacy Act Waiver allowing family members, friends, etc. to be contacted.

Please click on messages to Americans for messages recently sent to American Citizens living or traveling in Indonesia who have enrolled with the Consulate.

Payment for Consular Services

Consular fees for American citizen services such as passports, reports of birth, and notary services may be paid either in Indonesian Rupiah or by credit card at the U.S. Consulate General in Surabaya. 

• The Consulate accepts Visa, MasterCard, and American Express credit cards.

• Credit Card payments must be tendered in person.

• All credit card transactions are processed in U.S. dollars. 

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