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General Information

Visa Services

The U.S. Consulate General in Surabaya processes only non-immigrant visas. The U.S. Consular Agency in Bali does not process visas of any variety. For information regarding immigrant and fiancé(e) Visas, please visit the web site of the U.S. Embassy in Jakarta at

While visa processing requires between 3 and 7 days in most cases, persons planning to visit the United States should generally apply for their visas at least two weeks prior to their scheduled departure dates. For the latest information regarding the typical time required for visa processing click here.

How to Apply for Nonimmigrant Visa (NIV)

Please follow the five steps below regarding applying for a visa. If you are renewing your visa, please read about the Interview Waiver Program to learn whether you can renew your visa without personally appearing for an interview.

  1. Pay the NIV application fee
  2. Complete the Nonimmigrant Visa Electronic Application (DS-160)
  3. Schedule your appointment
  4. Gather required documents to bring to your appointment
  5. Personally appear at the U.S. Consulate General Surabaya with DS-160 confirmation page, appointment confirmation page, your current passport and all previous passports and any other required documents depending on the category of visa for which you are applying.

Note: Citizens of certain countries may qualify for travel to the United States without a visa. For more information, please visit: Visa Waiver Program.

1. Pay the nonrefundable NIV application fee

Bank Payment Process Change: Starting September 1, 2012, it will be necessary to bring a printed deposit slip to the bank for payment. The bank will not process your visa fee without the correct deposit slip. Information regarding the deposit slip can be found on Bank and Payment Options. Pay the NIV application fee at Standard Chartered of Permata Bank. Payment may be made up to twelve months before your appointment. Check the list of visa fees and bank locations.

Bearers of diplomatic passports applying for any visa, and applicants for A, G, C-3, NATO and U.S. Government-sponsored J visas are not required to pay an application fee.

2. Complete the Nonimmigrant Visa Electronic Application (DS-160)

Fill out the Online Nonimmigrant Visa Electronic Application (DS-160) and print out the confirmation page to bring to your appointment. The DS-160 confirmation page must be printed on letter-sized or A4 paper in portrait format on a high-resolution printer, so that Consulate staff can scan the barcode at the time of your appointment.

While working on your DS-160 online, save a copy to your computer hard-drive often. Fill out all required information completely and correctly, including selecting the appropriate NIV Classification. Your online DS-160 will be verified by Consulate staff when you check-in for your appointment. If your DS-160 is incomplete, or it if contains more than two errors, your appointment will be postponed. There is no way to correct or add data to an incomplete DS-160 at the Consulate. Follow these suggestion to avoid common mistakes:

  • Do NOT enter a space between the letter and digits of your Indonesian passport number. Passport numbers must be entered as R000000, NOT R 000000 (note the presence of an extra space in the second example).
  • Use the dropdwon menu for the full/correct name of the city where your passport was issued as it is listed in your passport, e.g. Jakarta Pusat or Soekarno Hatta, NOT Jakarta.
  • Choose the correct visa class, i.e., if you are a student, you are likely an F1 visa applicant. See our NIV Classification page.
  • You must note if you have ever been refused a U.S. visa in the past.
  • If requested, please fill out your complete education history. Include all of your education information, starting from senior high school and including any college or university studies, even if you didn't finish it.


3. Schedule your Appointment

If you are renewing your visa, you may qualify for the interview waiver program and do not need to appear in person for an interview. Please read about the Interview Waiver Program to determine whether you qualify. Appointment are offered weekdays at 7:45 am and 9:15 am except for certain U.S. and Indonesian holidays.

Log on to our online appointment system to schedule your appointment and following the instructions:

  • Schedule one appointment for each applicant, including children.
  • Applicants younger than 14 years old or older than 80 years old are not required to come in person for an appointment. An immediate relative (parent, spouse or child) may present the completed NIV application on their behalf. Other persons who are not applying themselves and who are not representing immediate family members will be denied entry for space and security reasons.
  • Apply early! We work hard to keep down interview wait times, but wait times often increase during busy travel periods. We strongly suggests applicants apply at least 30 days in advance of their scheduled departure date to the United States, so they can receive their visas well before their planned travel to the United States.
  • Print your appointment confirmation page and bring it to your appointment.


4. Gather the required documents to bring to your appointment

Each NIV applicant must bring the following documents:

  • DS-160 confirmation page printed out on letter or A4 paper in portrait format
  • Appointment confirmation page
  • Passport valid for 6 months beyond your initial entry into United States
  • Receipt from Standard Chartered or Permata Bank for payment for each visa applicant's fee
  • Students or exchange visitors (visa class F, M and J):
  • Temporary workers or intra-company transferees (visa class H, L, O, P or Q)
    • Notice of Action (I-797)
  • If you were previously in the United States, any documents attesting to your immigration or visa status, particularly any official documents from Department of Homeland Security (DHS).
  • Criminal/court records pertaining to arrest or conviction anywhere, even if you completed your sentence or later pardoned
  • Spouse and children must bring marriage or birth certificate, and a copy of the spouse's or parent's valid U.S. visa

The following documents are not required by regulation, but may allow the adjudicating officer to evaluate your application more quickly. Please bring originals, not copies:

  • Proof of income, pay slips, tax payments, property or business ownership, or assets, such as bank books, bank statements or certificates of deposit.
  • Letter from employer detailing your position, salary, how long you have been employed; any authorized vacation; and the business purpose, if any, of your U.S. travel.


5. Personally appear for your appointment

Come to the U.S. Consulate General Surabaya, Jalan Citra Raya Niaga 2, no earlier than 15 minutes prior to your appointment. All NIV applicants must appear in person at their appointment for fingerprinting (except A1, A2, G1, G2, G3, G4, NATO and C3 visa applicants, those under age 14, and those older than 80 years of age). Your visa interview with a U.S. consular officer is the last step in your appointment.


Additional advice about the nonimmigrant visa appointment

  • Don't be nervous. Our goal is to politely and efficiently process your NIV. Please remember that over 92% of Indonesian applicants qualify for nonimmigrant visas.
  • You don't need a letter of guarantee. Under U.S. law, no one in Indonesia, the U.S. or elsewhere, regardless of their relationship to the applicant or their rank, can guarantee you for a U.S. visa. Each applicant is considered based on his or her own situation.
  • Do not present false documents or statements, or use a fixer or facilitator. Each applicant is personally responsible for the entire nonimmigrant visa application, documents and statements, even if another person helps prepare your application. Making false statements to a U.S. government official is a felony and you will be permanently ineligible for a U.S. visa. In addition, any NIV applicant who gives false documents is turned over to Indonesian police.
  • Remember that a visitor (B) visa is only for a brief, temporary stay in the United States. It does not give the applicant the right to work, study, reside or change to some other status. There are specific visas for other purposes, and U.S. law requires that you enter the United States with the correct visa in hand.
  • Come by yourself. Family, friends, co-workers or employers (including U.S. citizens) who are not applying for a visa themselves will not be allowed to enter the Consulate facility with you.


Security at the U.S. Consulate

Consulate security procedures require that all visitors receive a security inspection. Please do not bring the following items as there are no storage lockers at or near the U.S. Consulate:

  • All battery operated or electronic devices such as mobile phones, digital diaries, pagers, cameras, audio/video cassettes, compact discs, MP3's, floppies, laptops, or portable music players.
  • Any oversize handbags and travel bags, large back-packs, briefcases, or suitcases. Please limit your hand-carry items to a small purse and plastic folder containing your application documents.
  • Any food or consumable. Drinking water is available.
  • Sealed envelopes or packages.
  • Cigarettes/cigars/match boxes/lighters/other flammables.
  • Any sharp objects such as scissors, knives of any size or nail files.
  • Weapons or explosive material of any kind.


The list provided above is not exhaustive. All person and their belongings are subject to search. Other items may be prohibited based on security staff discretion. There is no facility at the Consulate to store prohibited items.

Contact Information

If you have further question regarding your application or appointment, please see Frequently Asked Questions for the Online Nonimmigrant Visa Electronic Application (DS-160).

For information on how to contact the call center, please visit: Contact Us.

To reach a customer representative via email, please write to


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