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Customer Service Statement


Welcome to the visa pages of the U.S. Consulate General Surabaya, Indonesia.

Please visit for detailed information about applying for a US visa in Indonesia.

What is a Visa?

A visa is a document issued by a U.S. Embassy or Consulate. A visa entitles the holder to travel to the United States and apply for admission; it does not guarantee entry. An immigration inspector at the port of entry determines the visa holder's eligibility for admission into the United States.

  • Non-immigrant visas are required by anyone seeking temporary admission into the United States for tourism, business, education, medical treatment, or petition-based employment. The type of visa required depends on your purpose of travel.
  • Immigrant visas are for applicants planning to permanently relocate to the United States.


US citizens and nationals, including those who hold dual citizenship, may not receive visas and must enter with a US passport. Most people born within the US are US citizens, even if their parents are not. (See here for information on applying for a US passport.)


Since November 28, 2009, Indonesian citizens visiting Guam require a United States visa. Detailed information may be accessed by clicking here.

Customer Service Statement

The Department of State manages the visa process strictly but fairly in order to best protect the United States.  We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged. 

We promise to you, the visa applicant, that:  

  • We will treat you with dignity and respect, even if we are unable to grant you a visa.
  • We will treat you as an individual and your case as unique.
  • We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
  • We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
  • We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
  • We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
  • We will provide information on nonimmigrant appointment waiting times at every Embassy and Consulate posted on
  • We will explain the reason for any visa denial to you. 


Furthermore, if you are a:

  • Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
  • Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
  • Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business. 


At the same time, we expect you, the visa applicant, to:

  • Plan your travel and visa application as far in advance as possible.
  • Complete your application fully and accurately.
  • Be forthcoming about your purpose and plans. 
  • Prepare for your interview by being able to clearly and concisely describe your intentions.


Related websites

Travel & Tourism in the U.S.

  • Tourism Badge

Fraud Notice / Warning

  • Important notice regarding the 2012 diversity visa program
    The results of the selection process for the 2012 Diversity Visa (DV-2012) program have been voided.  Results previously available via the Entry Status Check (ESC) function on the Department of State website,, were posted in error and are now invalid.  The results were not valid because, owing to a computer error, they did not represent a fair, random selection of entrants, as required by U.S. law. 
  • Department of State Warns of Impostor or Fraudulent Websites, Emails or Print Advertisements.

    For more information on Fraud Notices and Warnings, visit